Health RBF programs typically evaluate patient satisfaction quarterly to verify the information declared by health centers about the services offered. Every quarter, a sampling of patients who visit the health facility are interviewed usually by Community-Based Organizations (CBO). Once data has been collected, a “community satisfaction score” is calculated for each provider, which impacts the payment/bonus allocated to that provider. In most countries, this process is paper-based.
In early 2016, Benin’s Ministry of Health scaled up its Results-Based Financing (RBF) system. This move has ensured that all health care providers (all public, most faith-based, some private) are surveyed quarterly to externally assess service availability and quality of care. To aid Benin’s government, Bluesquare has been providing strategic support to their RBF data system.
The use of mobile devices has simplified and brought value to the process of collecting and managing data. The simplicity and benefits of going mobile, clearly demonstrate why it’s the next step you should take in your data collection project.