Data Collect in the DRC: Patient feedback & monitoring socio-economic status

Health RBF programs typically evaluate patient satisfaction quarterly to verify the information declared by health centers about the services offered. Every quarter, a sampling of patients who visit the health facility are interviewed usually by Community-Based Organizations (CBO). Once data has been collected, a “community satisfaction score” is calculated for each provider, which impacts the payment/bonus allocated to that provider. In most countries, this process is paper-based.

Data Collect in Benin: near real-time service availability and readiness data

In early 2016, Benin’s Ministry of Health scaled up its Results-Based Financing (RBF) system. This move has ensured that all health care providers (all public, most faith-based, some private) are surveyed quarterly to externally assess service availability and quality of care. To aid Benin’s government, Bluesquare has been providing strategic support to their RBF data system.