Another year for Bluesquare – The same vision, different ways
At Bluesquare, what drives us is the desire to make the world a better place. Our goal is to ensure that every citizen on this planet has access to a minimum package of health services. Unfortunately, we are not there yet. The community surrounding the Tipo health center in the DRC has benefited from barely any substantial Global Health investment over the last years. So, helping Global Health players allocate their resources in a smarter way, so that it goes where it matters most, is where we can continue to make a difference. How will we get there? We believe that technology and data can influence this allocation in two ways : increase efficiency of existing investments through better data insights and financial disintermediation, and make Global Health a more attractive investment for countries and citizens looking to invest in this space.
But how do we translate this vision into operational priorities? Here is our focus for 2018.
Health RBF programs typically evaluate patient satisfaction quarterly to verify the information declared by health centers about the services offered. Every quarter, a sampling of patients who visit the health facility are interviewed usually by Community-Based Organizations (CBO). Once data has been collected, a “community satisfaction score” is calculated for each provider, which impacts the payment/bonus allocated to that provider. In most countries, this process is paper-based.
In early 2016, Benin’s Ministry of Health scaled up its Results-Based Financing (RBF) system. This move has ensured that all health care providers (all public, most faith-based, some private) are surveyed quarterly to externally assess service availability and quality of care. To aid Benin’s government, Bluesquare has been providing strategic support to their RBF data system.
The use of mobile devices has simplified and brought value to the process of collecting and managing data. The simplicity and benefits of going mobile, clearly demonstrate why it’s the next step you should take in your data collection project.
Each year we see the use of mobile devices become more widespread, including in developing countries, where mobile technology was previously less accessible. Furthermore, with growing use has come an increased understanding of technology. This has clearly helped projects that use mobile data collection. While this underlines the potential power of mobile data collection, what key values does it bring?
Most of the time, projects are developed without taking the community’s voices and their everyday realities into account. Moreover, many surveys are addressed to communities without seeking their feedback or adjusting programs to meet the local needs. Putting communities in the driver’s seat implies an understanding of their needs and giving them opportunities to express themselves. To fill this gap, more and more donors, NGO’s, and governments are becoming willing to integrate social accountability as an essential component of future public systems.